Shipping policy
suhanasuit is committed to deliver your order with good quality packaging within given time frame. We ship throughout the week, except Sunday & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only. If there is no courier service available in your area, we will ship your items via Government Registered Book post or Speed post.
How the delivery charge is calculated for multiple units?
The shipping charge is specified separately for every product. For multiple products ordered the program adds up the total of all individual shipping charges. Thus, a customer who orders three products is charged the total of all individual delivery charges associated with each product. Thus the delivery fee is calculated separately when a customer orders different products.
Our prices are all inclusive. All taxes are included with the list prices except Octroi, if applicable in your region. There will be an Extra Octroi charges for shipment to Maharashtra Region.
How long does it take for an order to arrive?
Orders are dispatched within 3 working days or as per the delivery date specified by you at the time of placing the order. Most orders are delivered within 7 to 8 working days. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.
What if I the product is received in damaged condition?
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please email us at care@suhanasuits.com mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
| Service | Time / Details |
|---|---|
| Order Processing Time | Orders are processed and dispatched within 3 working days after confirmation. |
| Estimated Delivery Time | Most orders are delivered within 7–8 working days from the date of dispatch. |
| Shipping Availability | Orders are shipped throughout the week except Sundays and Public Holidays. |
| Order Tracking | Tracking details are shared once the order is dispatched. Customers can use the tracking number to monitor their shipment status. |
| Delivery Attempt | Courier partners will attempt delivery at the provided shipping address. If unavailable, they may reattempt as per courier policy. |
| Order Cancellation | Orders can only be cancelled before dispatch. Once shipped, cancellation requests cannot be accepted. |
| Damaged Product Reporting | If the package is damaged or tampered with, refuse delivery and report it to care@suhanasuits.com immediately with your Order ID. |
| Replacement Processing Time | After verification, a replacement will be arranged at no additional cost, subject to the original packaging and tags being intact. |
| Shipping Charges | Shipping charges are calculated per product and added together for multiple items in an order. |
| Delivery Areas | Deliveries are made across India through reputed courier partners. Areas without courier service are served via Registered Book Post or Speed Post. |
| Taxes & Additional Charges | Product prices include applicable taxes. |