Frequently Asked Questions
Here are some of our frequently asked questions. If you would like to speak to someone, please feel free to give us a call +91 9213671682 or send us an email.
Order Information
1. How can I place an order?
Placing an order is simple. Browse our collection, select your preferred product, choose the required size or variant, and click on the Add to Cart button. Once you are ready, proceed to checkout and complete your payment to confirm the order.
2. Do I need to create an account to shop?
No, creating an account is not mandatory. You can place an order as a guest. However, creating an account may help you track your orders and save your details for a faster shopping experience in the future.
3. How can I order a customised product?
If you would like to place an order for a customised product, please contact our support team before placing the order. Share your requirements with us, and we will guide you through the process, subject to availability and approval.
4. Can I change my order after placing it?
Order changes may be possible only if the order has not yet been processed or shipped. Please contact us as soon as possible at care@suhanasuits.com, and we will do our best to assist you.
5. Can I cancel my order after confirmation?
Orders can only be cancelled before they are processed or dispatched. Once the order has been shipped, cancellation may not be possible. For cancellation requests, please contact us immediately.
Shipping & Delivery
1. Where is my order?
Once your order has been shipped, you will receive a shipping confirmation email with tracking details, if available. You can use the tracking number to check the latest delivery status of your order.
2. How long will it take to receive my order?
Orders are usually processed within 2 to 3 business days. Delivery time may vary depending on your location, courier partner serviceability, and other external factors.
3. Do you offer shipping across India?
We ship to serviceable locations across India, depending on the availability of our courier partners. If you want to confirm delivery availability for your location, please contact us before placing your order.
4. How can I track my shipment?
You can track your shipment using the tracking details shared in your dispatch confirmation email. Simply enter the tracking number on the courier partner’s website, where applicable.
5. What should I do if my order is delayed?
While we aim to deliver all orders on time, delays may sometimes happen due to weather conditions, courier issues, public holidays, or regional delivery restrictions. If your order is taking longer than expected, please contact us and we will help you check the status.
Returns & Exchange
1. Can I return or exchange an item?
Yes, returns or exchanges may be accepted for eligible items, subject to our return and exchange policy. The item must be unused, unworn, and in its original condition with tags and packaging intact.
2. What is your return policy?
We want you to shop with confidence. If you receive an incorrect, damaged, or eligible item for return, you may request a return within [insert return window] of delivery. Return requests are subject to review and approval as per our policy.
3. How many days do I have to request a return or exchange?
You may raise a return or exchange request within [insert number of days] from the date of delivery. Requests made after this period may not be accepted.
4. What if I receive a damaged, defective, or wrong product?
If you receive a damaged, defective, or incorrect item, please contact us within [insert number of days] of delivery and share your order number along with clear photos of the item. Our team will review the issue and assist you with the next steps.
5. How will I receive my refund after a return is approved?
Once your returned item is received and approved after inspection, the refund will be processed to your original payment method or as store credit, depending on the applicable policy. Refund timelines may vary depending on the payment provider.